Visit the area dedicated to our stores and you can check the list of all Wild Country authorised merchants. You can find the complete list on the “Store Locator” page.
You can visit the “Careers” page and you will be directed to the Oberalp website where you can find all the open positions at both Wild Country and all the other brands owned and distributed by the Oberalp group.
We are enthusiastic and convinced about what we do for community work. You will find all the information in the CSR section of our website.
After the carrier has taken delivery we cannot change the delivery address. We can do that only after the carrier contacts us owing to an uncompleted delivery. You can change the address and delivery time at any time by registering with MYUPSCHOICE. Directly with UPS.
After the order is made, we will send you a confirmation via email. It will contain the tracking number that you can enter together with your email address on the “Track My Order” page so you can check the status and position of your order. If you are a registered user, you will find the entire history of your orders and their delivery statuses when you log in.
If you have problems with your account, write to us using our form on the “Contact Us” page.
Orders for products may be cancelled before the goods are shipped by exercising your right to withdrawal. Click here to exercise your right to withdrawal.
You can check the details of your order in your account and in the confirmation email. If you need any other information, please contact us using our form on the “Contact Us” page.
You can pay for your products by debit card, credit card (Visa or MasterCard), PostePay (Italy), Paypal or AmazonPay.
In order to receive an invoice, you must make sure that you specified that you are a company and not a private customer during the purchasing process. If you specified that you are a company, you will be asked to enter your VAT number and you will receive the invoice as soon as the goods are shipped.
The payment receipt is sent via email after the goods are shipped.
We want to hear your opinions about our online website so that we can correct any errors. You can submit your opinions directly from every webpage, if you see the red symbol. You can click on it to send us your feedback. You can also send us your impressions and advice using our form on the “Contact Us” page.
If you think that your idea for making a new product to use for climbing might be a winner, we want to take a closer look at it. Please get in touch with us and propose your idea to us, giving some information so that we can assess it. Please use the form on the “Contact Us” page.
If you have doubts regarding the originality of a Wild Country product or an authorised website, please send us photos and links using the form on the “Contact Us” page and we will follow up with the necessary checks. Remember to always check that you are purchasing Wild Country products only from Authorised Stores.
The pages on our products contain most of the technical information. In some cases, you can also find documents regarding specifications to download. If you should be interested in other characteristics, you can contact us and we will give you our utmost support.
All the information on our sizes and how to find the perfect size for you can be found on both the product page by clicking on “See Size Tables” or on the dedicated “Size Table” page.
Every Wild Country product is conceived and designed expressly for specific activities and uses. You can find this information on the product page, in the description of its features, or in the “Recommended Place/Use” section, again on the product page.
You will find our Wild Country stores and the list of authorised retailers on the “Store Locator” page. We are unable to give you the up-to-date availability of their stocks, but we have included the phone numbers for every store and you can call them personally for any requirement you may have.
If a product is unavailable on the website, you can ask us when it will become available again on the same product page, by filling in the form where you will be asked to enter your email address. You will be notified by email when it becomes available again.
Write to us directly using the form on the “Contact Us” page to request spare parts or accessories.
To register, go to the “My Account” page and follow the instructions provided.
By creating a profile, you will get the following benefits: • Access to all the dedicated promotions • Easy management of your orders • Quicker checkout
Registering your new Wild Country product is easy and quick, and it allows you to extend the warranty up to 3 years. If you are not already registered, you will have to set up a profile. As well as registering your product, you can benefit from free shipping, dedicated promotions and faster checkouts.
Access your account and click on the “Change My Address” or “Change My Data” buttons. In this way you can easily enter all the necessary changes.
At the present time, we do not offer the option to exchange products. Therefore, you have to follow the returns procedure steps in order to receive a refund. You will then have to place a new order.
Returned products must be in the same condition in which they were received: intact and unused (including labels and the original packaging). For more information, please consult the “Returns” section.
After we have received the returned product in the ways and under the conditions specified on the “Returns” page, the amount paid will be credited to the original payment method within 30 days of receipt of the returned product to our warehouse.
If you have not found the information you need, send us your question using the form on the “Contact Us” page and we will be happy to help you.
We are interested and open to working with those who share our passions and values, and who are interested in our brand. Before sending us your collaboration request, please bear in mind some simple rules that we follow in activating the collaboration process. Wild Country will only consider requests that include at least one of the following: - photographers and filmmakers with a marked inclination to photograph mountain landscapes, and especially people who go in for direct activity; - Influencers and athletes active in the mountains, which share the passion for climbing.
We are happy to have the opportunity to consider collaboration for events concerning climbing. By company policy, we cannot consider events outside mountain activities.
Wild Country products are covered by a two-year warranty, starting from the date of purchase, against material, manufacturing and quality defects. If the item is defective, damaged or different from the one ordered, you may submit a request for return under warranty. In order for the warranty to apply, the return must be accompanied by the original receipt of sale or by a valid proof of purchase. You can find more information on the “Warranty” page.
You can extend the warranty of your product to 3 years by registering it on the “Register Your Product” page or directly from your profile.
If you think the product is defective, you must follow this procedure: - go to the “Contact Us”/Returns area - select the “Warranty Procedure Application” item from the “Category” menu - fill in and send the form
The product can be returned to the store or Wild Country dealer where you made the purchase together with a valid receipt or any other proof of purchase. The store staff will provide you with explanations on the applicable procedure and on the time frame. If the purchase is made on the wildcountry.com website, you will also have the possibility to make the return directly on our website by following these steps: - go to the “Contact Us”/Returns area - select the “Warranty Procedure Application” item from the “Category” menu - fill in and send the form
If your Wild Country product is of a quality other than what is described on the product page (e.g. the product received is made of a material other than what is specified), or it is defective or damaged due to a production or manufacturing defect, Wild Country may decide to repair the products with production defects free of charge, replace the item if still available or issue a refund if the product is no longer available.
If your Wild Country product is of a quality differing to that described on the product page (e.g. the product received is made of a material other than what is specified), you can submit a request for return under warranty. You can find more information on the “Warranty” page.
If you make a purchase while on holiday and it is not possible to go back to the store where the purchase was originally made, you can contact us directly using the form on the “Contact Us” page. We will try to find a solution to the problem.